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Customer Care

Returns & Exchanges

Black Friday Sale Terms

Full-priced pieces, with the exception of mystery items and hair accessories, purchased using the code BF20 are valid for a return for store credit or an exchange only. Refunds to your original payment method are not permitted.

Mystery items, hair accessories, and pieces from our sale section are always final sale and are not eligible for a return for refund to your original payment method or store credit or an exchange.

The BF20 code can not be combined with any other discount code at checkout.

If you placed an order before the BF20 sale started, we are not offering price adjustments and are unable to add the discount code to your order.

If you forgot to add the BF20 code at the checkout after the sale started, we are unable to add the code for you after your order is placed.

Return

Start a Return: To start a return, click here.

Return Policy: Items purchased from this website at full price or with a discount of 15% or less and that are in new and unworn condition with the tags and hygienic liners attached can be returned within 30 days of purchase for a refund to your original payment method or a store credit. This does not include pieces from our sale section, mystery items, or hair accessories. For sanitary reasons, please try on all swimwear over underwear. 

Final Sale: Pieces purchased from our sale section, mystery items, and hair accessories (scrunchies, headbands, hats) are final sale and are not eligible for return unless your item is damaged upon receiving it or it is not the correct product you ordered. If your final sale item is faulty or if you have received the incorrect item please contact our customer team for assistance and to organize a replacement of the item, if possible.

Return Cost: Our returns process is not free. A $10 CAD return shipping fee will be deducted from your refund if you choose to return for a refund to your original payment method. The cost of shipping on your order is non-refundable.

Refund Processing: Once we receive and approve your returned items, your refund will be processed back to your original payment method within 10-14 business days. Once you receive your refund notification, please allow an additional 5-10 business days for your bank to post the refund to your account.

For information on refunds processed to Afterpay, click here

Exchange

Start an Exchange: To start an exchange, click here.

Exchange Policy: Items purchased from this website at full price or with a discount of 15% or less and in new and unworn condition with the tags and hygienic liners attached can be returned within 30 days of purchase for an exchange. This does not include pieces from our sale section, mystery items, or hair accessories. For sanitary reasons, please try on all swimwear over underwear.

Final Sale: Pieces purchased from our sale section, mystery items, and hair accessories (scrunchies, headbands, hats) are final sale and are not eligible for exchange unless your item is damaged upon receiving it or it is not the correct product you ordered. If your final sale item is faulty or if you have received the incorrect item please contact our customer team to organize a replacement of the item.

Exchange Costs: Our exchange process is not free. A $5 CAD return shipping fee will be charged when setting up your exchange.

Exchange Item Availability: When you set up your exchange through our portal, the pieces you select to exchange for are not held for you. A successful exchange is based on item availability at the time when your return package is in transit back to us and we are preparing to send your new pieces. If the piece(s) you have requested to exchange for are out of stock, you will be automatically emailed a store credit for the item(s). 

Exchange on Exchange: If you’ve exchanged an item and your exchange piece also does not fit, we can offer you a refund in store credit or a refund back to your original payment method. We are not able to offer a second exchange.

Combining Returns Using One Label

If you received a return label to use when setting up your return, please only use that label to send back the pieces you selected to return/exchange from the order the label corresponds to. Your return label is calculated based on the weight of the items you are sending back. Adding additional items or items from other orders to the package may result in the package being returned to you. Additionally, the label contains information we use to process your return or exchange quickly and correctly. If you add additional items to the package, those not represented by the information on the label may not be refunded.

Purchases Made at Retail Stores

All purchases made through a retail store can only be returned or exchanged directly with the place of original purchase and in accordance with the store’s return policies as they have access to your order and payment information. Only purchases made on www.kulanikinis.co can be returned on this website.

Faulty, Damaged, or Incorrect Items

While we hope this never happens, if you do receive an incorrect or damaged item or immediately find a manufacturing fault, please contact us at info@kulanikinis.com and we will help resolve your issue. Please include your name, order number, and a photo of the issue in your email. If your issue qualifies for a replacement, our policy is that your item will be replaced by the exact same item, if in stock.

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